In effect from: 12 August 2026
Refund & Return Policy
We care about your complete satisfaction. Below are the refund terms, clearly and transparently, in accordance with Saudi Arabia's E-Commerce Law.
The Golden Guarantee
72 hours · one click · no questions, no conditions
Not for you? We return your money in full within 72 hours of purchase — straight from your account dashboard, with no email and no waiting. Because we trust you, and what we build.
And no usage condition. Used the product in full and still not convinced? The right stands.
Exactly what it covers
- A result delivered once (report, interpretation, assessment, book, contract): an unconditional 72-hour guarantee.
- Renewing monthly access (a subscription or plan): no guarantee — every app has a permanently free tier that shows you the service before you pay, so the paid choice is made knowingly.
- Annual and lifetime: a 72-hour guarantee — a free tier does not reveal a commitment of that size.
The three conditions
- One refund per account per product, for life.
- Write your reason in a line — we never question it or argue with it, but it is what lets us fix whatever sent you here.
- Buying again after a refund is allowed; the same product is not guaranteed twice.
If you bought before 12 August 2026
The promise published then was 7 days within a 14-day request window, and it is honoured exactly as it stood. We do not narrow a commitment already made.
How to get your refund — one click
- Open your dashboard → Purchases & Invoices
- Press “Request refund” next to the purchase — the button is there while the window is open.
- The amount returns to your original payment method through the payment provider; reaching your bank typically takes 5–10 further business days depending on the bank (Mada/Visa/Mastercard). If you paid from wallet balance or points, it returns there immediately.
No need to email us: the button in your account is the path, and Zayenha apps carry a neutral link that brings you to it. If you cannot reach it for any reason, we are here: z@zayenha.com
Wallet & Distributor Codes
- Wallet top-ups via the payment provider (Moyasar): fully refundable before any usage, within 14 days of the top-up.
- After partial usage: only the remaining balance is refundable (already-consumed amounts in apps or subscriptions are not refunded).
- Authorized distributor codes: subject to the distributor's policy; defective or invalid codes can be replaced immediately upon reporting before activation.
- A code's value is not refundable after successful activation in your account, except in case of documented technical failure.
One-Time Purchases & Gift Cards
- No refund after successful activation of an individual subscription or gift card in the recipient's account.
- Exception: if the card is defective or invalid upon receipt — it will be replaced immediately.
- Unactivated gift card: the sender may request a refund within 14 days of purchase, before the recipient activates it.
Technical Issues
- In case of a technical failure preventing access to the service: full refund within 30 days of purchase date
- The failure must be documented with a screenshot or clear description